Wine Supplies

• All wines offered are subject to availability.

• All wines are organically produced from vine to bottle without the use of artificial pesticides or additives.

• Jurawine.com personally collect wines directly from our supplier, Andre et Mireille Benedicte et Stephane Tissot French wine producers of Montigy les Assures, Arbois, France.

• All wines are inclusive of UK duty.

Sales

• Jurawine.com is an online store only (at present).

• We prefer to speak with you in person when you place an order. Please call Jurawine.com enquiry on 0121 243 4042 or mobile 078 5084 5518.

• Information required: Card holders name, billing address, card type, card number, expiry date, start date (if applicable) and the three digit security number from the back of your card. Please note if you pay by credit card there is a handling fee of £2.50. Payment by debit cards incur a handling fee of £0.50.

• All sales are subject to UK 17.5% VAT being added

• Deliveries are trackable at fastwaycouriers.co.uk

We kindly remind you it is an offence to purchase alcohol if you are under the age of 18, or to attempt to purchase alcohol to supply someone under the age of 18. This carries a fine of up to £5000.00. (Section 149 of the licensing act 2003)

Delivery

• Deliveries will be made within four working days and between the hours of 09:00 and 17:30 Monday - Friday.
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• It is important that you ensure someone will be at the delivery address between 09:00 and 17:30 to accept and sign for your order. If a delivery cannot be made through no fault of the courier and after a second attempt, your order will be returned to jurawine.com.You will be liable for a non delivery charge of £20.00. Any monies paid for this failed delivery will be non-refundable. Full payment for re-delivery will be required before any further delivery attempt will be made

• All deliveries are trackable at fastwaycouriers.co.uk Simpley enter your parcel lable number (which will be emailed to you) in the track and trace box.

Cancellation

• Any cancellation request must be received before 13:00 on the day of your order.

• Any cancellation requests received after this time will not be processed as your order will have been logged and made ready for dispatch. You will be responsible for the return of the unwanted order.  Once received intact we will process a refund which could take up to six weeks.

• All cancellations are subject to a fee of £25.00.

Returns

• Unwanted orders may be returned at your own risk. A proof of delivery should be requested as standard.

• A refund will be completed and may take up to six weeks to show up on your account.

• All returns must be pre-arranged via phone or e-mail.

It is an offence to purchase alcohol if you are under the age of 18, or to attempt to purchase alcohol to supply someone under the age of 18. This carries a fine of up to £5000.00. (Section 149 of the licensing act 2003)